INSPIRED BY EXPERIENCE.
Sitting in the front row of an aging rollercoaster. Searching for the perfect checkout lane. Three more pages to complete on that new patient form. These are the kind of experiences that lead us to examination, iteration and retooling the products we believe matter to the world.
I don’t believe it is always the job of the designer to create. Sometimes problems just need someone to listen. Sometimes those problems need someone to speak on their behalf. And only when a designer is capable of listening intently to a problem, and speaking passionately about a problem, can a designer then wholly bring aide to the problem.
What’s important to me is the process. The process of providing a solve is often superior to delivering a solve. The delivery is only a byproduct of the process completion. A truly great UX creative should be able to take stakeholders on a journey which simplifies the “whys”. i.e. Why is this important, why should we be solving this, why should we solve it this way, etc. During this journey they should expect deep exploration, broad understanding, a clear path to the solve and a detailed view of the solution(s). Without this I am just a designer of pretty things.
A GREAT EXPERIENCE MATTERS.
Consumers and business customers are unforgiving. Optionality gives them such a power. They’re always looking for something that connects to their story or their importance or them emotionally, so a product must always be thoughtful of such an experience. This is how I help companies create the type of experiences customers desire.
01. RESEARCH ALWAYS.
First we must assume there is a problem. Then we have to make sure not to move on with only an assumption, cause we all know what assuming does… This is where we breakout our best research tools. Google. Statistics. Infographics. Charts. User metrics. Focus groups. Competitive analysis. However you can accomplish it, just do it.
02. MOVE SWIFTLY.
Once a problem has been explored, move swiftly to ideate on solutions. Throw as much against the wall till some ideas stick. Then move swiftly to sketch user stories which support the initial problem and proposed ideal solutions. Prove them incapable solutions till you’re left with the better and best solutions.
03. PROTOTYPE OFTEN.
Once you have the better and best solutions sketch out user flows. This will help further distill the ideas. The winning user flows win the honor of being wireframed and skinned.
Design capabilities are beholden to previous experiences that have formed into thought patterns and habits. Keeping a growing library of skills is how I continue to reshape my personal designs.
I’m fierce with increasing the morale, information and enjoyment of every team I join. I can’t help it, it’s literally in my blood (my blood type is B-positive).
“I found Jeremy’s attitude to be incredibly positive, his work ethic, unparalleled, and he has a wide knowledge base, without carrying a prima donna attitude that is typical in our industry.”
“Jeremy does fantastic work and is a pleasure to work with. As a designer, Jeremy is full of creative ideas and has an excellent eye for design. I highly recommend him.”
“As a designer, Jeremy is more than capable & presents himself as an enabler to find the creative solution that a client is looking for. He’s a class individual.”